Should you pay more attention to your existing customers instead of getting new clients through your lead generation campaign? Or should you focus all your efforts on keeping your sales leads flowing through your sales funnel? Most b2b marketers today taut the importance of keeping your existing clients happy, but are they correct? The answer is: yes and no.
Why yes?
Companies who focus too much on doing a good lead generation campaign can miss out on additional business opportunities when they treat each customer as a single transaction sale. Finding new customers just to keep revenues rolling in as actually far more expensive than simply up selling to your current clients.
These days, company efforts alone are never enough to get them the business sales leads they need to keep their business healthy. A successful company needs the help of outside forces to help them with their marketing campaigns. What are the best outside forces to ask for help? Your existing clients, of course! Nothing beats the marketing prowess of genuinely satisfied customers willing to give referrals. When your existing clients are exceptionally pleased with your service, they are eager to share their happy stories with their peers. Of course, as business people, these peers are usually company executives and managers who could very well be your potential business to business sales leads as well. If your existing clients have already put in the good word for you, closing the deal will be a lot more easier for your sales representatives.
Why no?
Being too focused on pleasing your existing customers can lead your company to unpleasant situations in the future. Clients often request and expect too much for giving you their money. Giving in to these requests from time to time does help strengthen your business relationship, but indulge their requests too much and you can end up being abused by even your best client. You have to clearly set boundaries and make your clients understand that they don't dictate your product pricing, the type of services you offer, and the direction of your company.
No matter how effective the referrals of your clients are, you must never stop your lead generation campaigns to keep gaining new b2b sales leads. Focusing too much on your existing clients can be limiting to your business. Furthermore, you could be getting new b2b sales leads whose value is much more than that of your current clients.
Giving both your existing clients and your b2b lead generation campaigns equal attention is the best way to get most out of both. But because doing both at the same time can be too complicated, it's always a good idea to outsource some of your operational processes to a professional BPO company. These firms can help you by doing expert business lead generation campaigns that will surely result in plenty of quality business sales leads for your company. When you have someone else keeping a sharp eye on your b2b lead generation campaigns, you can rest assured of fresh new business leads coming into your business while you make sure that all your existing clients are happy and satisfied.
