Sunday, March 25, 2012

How to Win Back Old Customers

Have you realized that fresh sales leads are not always synonymous to new people or even new information? As a matter of fact, it could be as successful as in treating lost clients similarly as you would in your new business leads. Yes, despite some reasons why these customers left, here are some tips on winning back your previous clients.

Divide your customer list depending on buying behavior so that you identify who you can send to the same way you would do lead qualification. Separate that list into two: those who have not bought in the last year and beyond, and those who have not bought in the last 6-12 months. This is done so that you can target these sets with a relatively dissimilar message to make them return.

Refresh their memory in your subject line. Old clients were already familiar with you, unlike new sales leads. That’s why you have to make your subject line more unique and inform them that you want them back again. Make your subject lines catchy like “(First Name), where have you been?”

Entice them with a genuine special offer. In order to win them back, make sure that you have an attractive offer in store for them. Begin by letting them know how grateful you are for whatever they bought from you, being specific in what and when they bought from you. Remind them of that good experience they had with your firm and convince them to communicate all over again.

Having loyal customers mean that they are happy and contented with your company. It is important to keep old customers interested.